Automated Chatbots
Free Up Your Time with Automation
Providing timely responses to customer questions, queries, and complaints is the minimum requirement for businesses that want to stay ahead of the competition. However, customers often expect instant responses, necessitating a team of customer support agents available 24/7.
By integrating automated chatbot support, you can quickly and easily provide customers with answers to common questions and basic assistance.
This frees up human agents to handle more complex technical queries and customer complaints. But automated chatbots aren’t just a great customer support option for your business. They can also drive more sales, capture and qualify leads, and monitor your social media presence.
Why to use our Automated Chatbots?
Automated chatbots offer numerous benefits for businesses of all sizes.
Whether you’re running a small boutique store or a large corporation, chatbots can help improve customer service and boost sales.
Some of the key benefits of automated chatbots include :
Supporting Customers
Automated chatbots are always available to assist your customers whenever they need help.
For instance, Freshchat helped Delivery Hero achieve a 90% customer satisfaction score. Its chatbot handles more than 7 million messages per month between riders and agents. By using chatbots, businesses can offer customers self-service options, allowing them to get the answers they need without contacting customer support. For example, customers can track their orders using a chatbot.
Chatbot technology enhances the customer experience by providing around-the-clock accurate customer interactions through your website or mobile apps like Facebook Messenger or WhatsApp.
Supporting Internal Employees
Chatbots can also manage many of the tasks typically handled by human IT service agents.
Using chatbots has been shown to improve first-contact resolution by at least 4.29% for organizations of all sizes. Additionally, chatbots decrease average resolution time by 10.65%, so employees spend less time waiting for the help they need.
AI-powered chatbots streamline the entire support process, reducing stress for internal employees. This frees up employees to handle more complex, interesting, or thought-provoking tasks, which can improve job satisfaction and build their reputation.
In fact, MakeMyTrip saw a 3x increase in agent productivity after implementing the Freshworks chatbot.
Many people believe that AI chatbots replace human agents. However, they actually assist human agents significantly and allow employees to explore new opportunities.
Supporting Leadership
AI chatbots can also aid leaders in making strategic decisions.
With access to detailed customer data collected from AI chatbot interactions, business executives, customer support managers, and marketing directors can optimize sales, marketing, and support processes. Leaders can use this rich customer data to create better customer service templates, tailor sales offers, and better segment their marketing campaigns, ultimately helping to elevate their organization.
Use Cases for Automated Chatbots
There are many ways to utilize automated chatbots to enhance your business. Here are a few examples:
Customer Support :
Automated chatbots provide 24/7 customer support. They can answer common questions, help customers troubleshoot problems, and escalate issues to human agents when necessary. By using chatbots for customer support, you can improve customer satisfaction and reduce support costs.
Sales Enablement :
Chatbots can provide information about products and services and assist customers in making purchases. They can also upsell and cross-sell products, which can boost revenue. Additionally, they help reduce cart abandonment by offering reminders and support during the purchasing process.
Lead Capture and Qualification :
Automated chatbots can collect information from potential leads and qualify them based on their needs. This saves time by allowing your team to focus on leads that are a better fit for your products or services.
Helpdesk Support :
Chatbots can be used as a first line of support for IT issues, helping employees resolve common problems without contacting the IT department. They can also pull data from your knowledge base to answer frequently asked questions, allowing agents to resolve queries faster.
Social Media Monitoring :
Chatbots can monitor social media channels for brand mentions and respond to positive and negative sentiments in real-time. This helps you build relationships with customers and resolve any issues as soon as possible.
Are you ready to get started?
Contact us today and see how effortless managing customer interactions can be!